Privacy policy

Who we are

This website is operated by Cristina Borsaru, trading as Borsaru Coaching, ABN 40 853 389 598, Melbourne, Victoria. I am the only person who handles the information collected here.

What I collect, and when

There are three places this site asks you for something.

The contact form. Your name, your email address, and whatever you choose to write in the message.

Booking a conversation. Bookings run through Calendly, which collects your name, email address and the time you pick.

The Pressure Check. Your email address, which the quiz asks for before you start, and your answers. I use it to send you your results.

The site also records basic analytics through Squarespace, such as pages viewed, your IP address, and roughly where visitors are. That is not linked to you by name.

Why I collect it

To reply to you, to run the sessions you book, and to send you the results you asked for. Nothing else.

Payments

If we work together, invoices are paid through Stripe. Stripe handles the card details, not me. I never see or store your card number.

Cookies

This site uses cookies, small files your browser stores, to keep the site working properly and to count visits. You can block them in your browser settings, and most of the site will still work.

Links to other sites

Where this site links to other sites, they have their own privacy practices and I am not responsible for them.

Who else can see it

Nobody. I do not sell, rent or share your information.

The tools I use to run the business do hold it on my behalf: Squarespace for the website, Calendly for bookings, Stripe for payments, Google Workspace for email, and Sender for sending your Pressure Check results. These are overseas providers, mostly in the United States, so your information is stored outside Australia. I choose tools that take security seriously, but I cannot control their systems.

There are two exceptions. If the law requires me to disclose something, such as a court order, I have to comply. And if I hold a reasonable belief that someone is at risk of serious harm, I may have to act on it. Both are set out in your coaching agreement.

If I ever sell or transfer the practice, client information may transfer with it, and whoever receives it would be bound by this policy.

Emails from me

If we are working together, I may email you directly about your sessions. I write those myself.

You will only receive marketing emails from me if you have ticked a box asking for them. If you have, every email will say it is from me and will carry a working unsubscribe link. Giving me your email address to receive your Pressure Check results is not the same as asking for marketing, and I will not treat it that way.

Marketing email in Australia is governed by the Spam Act 2003, and I follow it.

Session notes

If you become a client, I keep brief notes. I do not record sessions. The notes are confidential and nobody else sees them. The limits to that confidentiality, and everything else about how we work, are in your coaching agreement.

Under 18s

This site and these services are not intended for anyone under 18, and I do not knowingly collect information from children.

How long I keep things

Enquiries that do not become anything. Deleted within twelve months.

Client notes. Seven years after our work ends, then deleted.

Invoices and payment records. Five years, because tax law requires it.

Keeping it safe

Everything sits in password protected accounts with two factor authentication turned on. I do not keep client information on paper.

No system is perfectly secure, and email in particular is not, so please think before sending anything sensitive by email.